What is the crowd's opinion of Help Desk Migration?

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We're using ServiceNow, but we also have an internal Apps team that does quite a bit to make ServiceNow suit our particular needs. I would not recommend it unless you have complex enough needs to suit its complex nature. Here is a list ( https://help-desk-migration.com/top-help-desk-software-solutions-for-it-companies-in-2019/ ) of help desk software solutions for it companies you can choose from. Actually, I do not know whether all of them are free but Spiceworks for sure. Check the article. Let me know if you will find something else

In this case, I would recommend Freshdesk and Jira Service Desk as Zendesk alternatives. They have all the following features you require.

The main difference between Zendesk and Freshdesk is the simplicity of the latter, as learned from the customer reviews. It is also cheaper (but offers the same robust functionality) and has a freemium plan, which means unlimited time for your team to get used to it without paying.

And in the case of Jira, it offers not only the options for customer and employee support but also IT asset management features, which make it great for tech-oriented companies.

Of course, there are more help and service desks that are decent Zendesk alternatives, but these two have already established their great reputation in the customer service industry.

There are a lot of free solutions to organize your inbox so that they can even be divided into 4 sub-categories:

1. Open Source - possible to download, modify, and even redistribute, basically having no official owner (but having an original creator, of course).

2. Freeware - owned by a company and is locked from modifying. However, you can still download and use them for free.

3. Shareware - technically trial versions that, after a certain time, still require a fee to keep using them.

4. Freemium - a free plan offered by a help desk vendor that includes only the basic help desk features.

Ouf of these, you can try two open source help desks: Spiceworks or osTicket. Or, give a try to one of these dedicated free plans from popular help desk solutions, for example, Zendesk, HubSpot Service Hub, Freshdesk, Zoho Desk, or Lansweeper. Here's a great article about free help desk software and its pitfalls in detail for you to get more info on the topic. Hopefully, my answer was helpful.

There is a solution from Help Desk Migration service. They offer an automated data migration tool that can export published articles from HubSpot KB and other data from Service Hub to a new system or a CSV file.

The service is not free, there is a one-time payment included. However, Help Desk Migration offers a free demo. In other words, it's a free trial that will show how a small bunch of your records will migrate to a new environment. It takes up to 15 minutes to set up and get the first results.

Take a look at the article to learn about everything you should know about exporting articles from HubSpot Knowledge Base and the tool itself.

Take a look at Help Scout. Its interface is email-like, so it will be simple to get started with. It also offers a lot of integrations, so you'll be able to connect it to almost any platform you need. Help Scout supports a number of channels, can be customized to your liking, and also enables creating your own knowledge base to reduce the number of repetitive requests. It has a robust reporting system to help you track and create reports out of website visits, customer interactions, bounce rates, and other helpful info.

In case you want to extend your freelancing into a small business some time, it will easily scale to your needs. And the price is affordable, it starts at $10/user/month.

Here's a more detailed Help Scout review if you're interested in more info.яутву

I can name at least 5 great help desk systems for Shopify, except Zendesk. They are (with no particular order):

1. Freshdesk (essential set of features are available in the free plan, paid plans start from $19 per agent per month with a free trial)
2. LiveChat (Starting from $16 per agent per month with a 30-day free trial)
3. LiveAgent (starting from $9 per agent per month + free trial for the first 14 days)
4. Help Scout (starting from $25 per agent per month with a free 15-day trial)
5. Kayako (starting from $15 per agent per month + free for 14 days)

They all offer email, live chat, and even more channels for customer support, and the integration with Shopify is excellent. Try them out!

You should try Jira Service Desk by Atlassian. It combines both ticketing and project management tools in itself. You will be able to help your employees out and also support your customers, which is definitely a nice bonus to have. You can also organize most of your workflow with automation rules if the agents have a lot of repetitive tasks every other day. And if you have least than 15 staff members that will use the system, it will cost you about $20 agent/month. I think it's a great deal in this case.
Here's a detailed Jira Service Desk review, check it out if you're interested.

Try out these help desk systems, they are considered best ticketing systems among all: Zendesk, Jira Service Desk, Salesforce, Zoho Desk, Intercom, HubSpot Service Hub, SolarWinds (aka Samanage), Help Scout, or Kayako.

They all offer robust functionality with corresponding prices, so I'm sure that you'll find an appropriate solution for your needs.

I think you will find what you're looking for in any of these Zendesk competitors:

1. Freshdesk (team inbox, canned responses, scenario automation, and Team Huddle for agent collaboration)
2. Help Scout (shared inbox, communication module, engagement level tracking, self-service portals)
3. Spiceworks (free of charge and easy-to-use, has features just like Zendesk)
4. HappyFox (great live chat and reporting tool, that enables tracking data from almost any corner of the help desk).
5. Intercom (a robust messaging platform, a lot of communication channels, knowledge base directly tied to a live chat tool, automated reporting)
6. AzureDesk (a number of sorting options, tracking tools, prioritization systems, intelligent ticket assignment, and fast user interface)
7. Kayako (great unification system, live chat, and help enter; omnichannel support, and friendly interface)
8. Microsoft Dynamics CRM (excellent tracking and monitoring systems)
9. LiveAgent (sophisticated issue supervision tool, collision detection mechanism, and SLA tracking system, and, obviously, a great live chat system).
10. JitBit Helpdesk (multichannel communication module, great ticketing, and automation, robust reporting tool, self-service system and a unified inbox, available both in web and self-hosted versions).

You can have a look at these help desks that can suit the needs of any business:

1. Jira Service Desk - offers automation and streamlining solutions, tons of integrations, and has one of the cleanest help desk interfaces.
2. Zendesk - offers features to streamline the workflow, create pre-defined ticket responses, set automation rules, and can scale for both small and large business requirements.
3. Zoho Desk - has a context-awareness system that is based on AI and belongs to the best in class office tools that can be synchronized with other Zoho products.
4. Freshdesk - enables both Omni- and multichannel support, the ability to collaborate on complex cases, and offers lots of personalization options. Also, there are automatic rerouting and reassigning options, team inbox system, and a user-friendly interface.
5. Kayako - offers a nice live chat system, the ability to manage multiple brands, SLA capability, automation options for almost any process, canned responses, business rules, and even scheduled reporting system.
6. Salesforce Service Cloud - you will find features for case management, service-level automation, high-quality analytics, and omnichannel routing. Also, you can set up macros, keyboard shortcuts, and templates. Actually, everything to speed up the support process.

All of these help desks offer reporting and analytics functionality, however, you should also take into consideration all the other options and test the systems out before purchasing a subscription.

I think the most popular and, as a result, the best ticketing systems nowadays are:

1. Zendesk
2. Freshdesk
3. Jira Service Desk
4. Salesforce Service Cloud
5. Zoho Desk
6. Intercom
7. HubSpot Service Hub
8. Samanage (Solarwinds)
9. Help Scout
10. Kayako

However, take into consideration that some of them are service desks, and some are help desks, which makes them a little bit different in kind of functionality they offer. So, you need to determine what features are obligatory for you in a ticketing system and then to try out the final options you pick during a free trial. Only then you'll know if the option is going to be helpful.

If you compare Zendesk and Freshdesk, you'll notice that the latter is an excellent alternative, especially in terms of a live chat system. It will help you resolve all the above-mentioned issues, but make sure that all its features suit your company's needs.

What is important to say is that Freshdesk's ticketing system has a helpful feature called Discuss Tab that allows team members to communicate directly withing a specific ticket. You can also create canned responses that will save you loads of time when replying to similar tickets.

These features may seem small, but they can really change the pace of your customer support. So, I recommend getting at least a free trial from Freshdesk to test it out.

Many help desks can offer you such functionality and also cost no more than $20 agent/month. But here are some of them that are considered the best help desks for any business:
Jira Service Desk ($20 for 15 agents)
Zendesk (starting from $5 agent/month)
Zoho Desk (starting from $12 agent/month, also available for free)
Freshdesk ( starting from $15 agent/month)
Kayako (starting from $15 agent/month, offers the assignment rules you specifically want)
Hopefully, my answer was helpful, and you will find a relevant solution from the mentioned above.

If you're not experienced in moving data between platforms, it may be dangerous to do it without any professional help. If you don't want to damage or lose any of your records, it's better to use a specialized service that will help you transfer the data from Zendesk to Azure. It's definitely safer, faster, and cheaper to use a professional data migration service in this case.

You can try Help Desk Migration service in this case. It has great customer reviews and was also announced a high performer in Winter 2020 by the G2 crowd.

You can start using a help desk that offers a knowledge base and use it for both external users and as your internal help desk. Thus, you'll be able to not only set up a knowledge base with ready solutions for internal users but also enable them to report problems to relevant departments and ask for help.

In this case, I recommend HappyFox as a system that was created specifically for the purpose of an internal ticketing system and knowledge base. But if you want to have a solution that will help with both external and internal service, take a look at Zendesk, Kayako, Freshservice or Jira Service Desk (or Confluence, they are both products from Atlassian).