What is the crowd's opinion of Helpjuice?

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If you're just looking for a private FAQ/Knowledge Base, you could use this: https://helpjuice.com

Or use HelpScout's Docs feature and just ignore the ticketing system and make the Doc's URL private/password protected: http://www.helpscout.net/features/docs/

The mostly-free way to do this would be using something like Google Docs (shared within the company) or setup your own internal company wiki.

Two basic ways to go:

1. A help authoring tool, which provides a full package, generally including things like a content management system to store all of your content, build it into HTML or whatever output format, a front end to show it off, and a structured format to write in. This is a bigger investment and might be more than you need if you're looking into tech writing on the side. https://helpjuice.com/blog/help-authoring-tools
2. A docs-like-code (https://www.docslikecode.com/) pipeline, where you have to put your own tools together. These are usually built around a static site generator that converts markdown into HTML. Lots of tools here and it might sound hard to start, but there are straightforward ways to get into it, such as with Jekyll+GitHub. You create a site in Jekyll, upload the source code to GitHub and github builds the site and hosts it on github pages: https://helpjuice.com/blog/help-authoring-tools